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Terms and Conditions

Terms and Conditions

Ace Your Life, LLC dba as Your College Gameplan
11301 Enchanto Vista Dr.
San Jose, CA  95127
408-259-6333
Debbie@yourcollegegameplan.com

Privacy Policy

Ace Your Life LLC and YourCollegegamePlan.com, know that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly.  This notice describes our privacy policy.  By visiting YourCollegegamePlan.com you are accepting the practices described in this Privacy Notice.

When you provide us with any personal information including your name, address, e-mail and credit card number, it is processed over a secure connection on secure servers.  We us Secure Socket Layers (SSL) to encrypt all information you provide before sending it to our servers.  SSL is the industry standard and the best software available for secure ecommerce transactions.

What personal information about customers does yourcollegegameplan.com gather?

The information we learn from customers helps us personalize and continually improve our services and your coaching experience.  Here are the types of information we gather.

Information you give us:  We receive and store any information you enter on our Web site or give us in any other way.  We use the information that you provide for such purposes as responding to your requests, publizing upcoming events or promotions, notifying you of blog postings and other means of communicating with you.

Automatic Information:  We receive and store certain types of information whenever you interact with us.  For example, like many Web sites, we use ‘cookies’, and we obtain certain types of information when your Web browser accesses YourCollegegamePlan.com or advertisements and other content served by or on behalf of YourCollegeGameplan.com on other Web sites.

Email communications:  To help us make e-mails more useful and interesting, we often receive a confirmation when you open email from YourCollegeGameplan.com if you computer supports such capabilities.  If you do not want to receive e-mail or other mail from us, please opt out using our website tools.

Does YourCollegeGameplan.com share the information it receives?

Information about our customers is an important part of our business, and we are not in the business of selling it to others.  We share customer information only as described below.

Third-Party Service Providers:  We employ other companies and individuals to perform functions on our behalf.  Examples include fulfilling orders, delivering packages, sending postal mail and e-mail, removing repetitive information from customer lists, analyzing data, providing marketing assistance, providing search result and links, processing credit card payments and providing customer service.  They have access to personal information needed to perform their functions, but may not use it for other purposes.

Promotional Offers:  Sometimes we send offers to selected groups of YourCollegeGameplan.com customers on behalf of other businesses.  When we do this, we do not give that business your name or address.  If you do not want to receive such offers, please manage your email notification subscription settings found near the bottom of any of our email messages.

Protection of YourCollegeGameplan.com , Ace Your Life, LLC and others:  We release account and other personal information when we believe release is appropriate to comply with the law; enforce or apply our conditions of use and other agreements; or protect the rights, property, or safety of Ace Your Life, LLC, our users or others.  This includes exchanging information with other companies and organization for fraud protections and credit risk reduction.  Obviously, however, this does not include selling, renting, sharing, or otherwise disclosing personally identifiable information from customers for commercial purposes in violation of the commitments set forth in this Privacy Notice.

With your consent:  Other than as set out above, you will receive notice when information about you might go to third parties, and you will have an opportunity to choose not to share the information.

How Secure is Information About Me?

We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.

We reveal only the last four digits of your credit card numbers when confirming an order.  Of course, we transmit the entire credit card number to the appropriate credit card company during order processing.

Terms of Engagement:

Class dates and schedules are subject to change and it is the client’s responsibility to open and respond to all correspondence from Your College Gameplan.

All sessions, classes, retreats and coaching package elements are non-transferable and non-refundable.

Client agrees to make payments in the amounts specified by listed due dates.  If full payment is not received by or on the dates specified, YourCollegeGameplan.com reserves the right to charge the credit card on file for the specified amount.

Shipping/Delivery information

All items are delivered electronically.  In the event you have delivery issues, contact Debbie Lehr-Lee: debbie@yourcollegegameplan.com

Refund/Return policy

All refunds will be honored within 30 days of purchase, in their original condition

Individual Session Cancellation Policy

You are required to give 24 hours notice if you need to cancel or change the time of an appointment. Otherwise, you will be charged for the session in full.   Debbie Lehr-Lee agrees that every effort will be made to reschedule sessions which are cancelled in a timely manner.

If the client calls more than ten minutes past the scheduled appointment time, the scheduled appointment is lost and considered a missed session without 24 hours notice. The client will be charged for the session in full.

Problems

If an employee of YourCollegeGameplan.com ever says or does anything that upsets you or doesn’t feel right, please bring it to our attention so that we can resolve it as soon as possible. Our objective is to have a business relationship that is fully open, honest, real and trusting in our communication styles. We should both realize that communication via telephone, teleclasses or email entails extra challenges since we cannot see body language, facial expressions, etc. Therefore, we must give each otherplenty of latitude and promptly ask for clarification if there is a misconnection.

Any and all grievances must be stated verbally and in writing, and the client must allow Debbie Lehr-Lee  thirty calendar days to repair the issue.

Termination of Coaching Contract

The contract will terminate once all sessions have been used and all payments have been received in full or as stayed in the specific coaching agreement. On the specified date of termination any and all unused sessions or package components expire unless an extension is agreed to by both parties.

If the client wishes to terminate the contract early, following the thirty day period specified above, he or she must submit a request in writing to terminate the coaching relationship. This request must be sent to

Debbie Lehr-Lee  11301 Enchanto Vista Dr., San Jose, Ca  95127

In the event of early termination in accordance above, the client will be charged pro rata for all sessions, classes and/or package components used up to the date of termination at the retail price of each element at the date of termination, as well as a cancellation charge of $150.00 USD.

Confidentiality

As certified coaches, we are committed to protecting the confidentiality of our communications per the International Coaching Federation (ICF) Code of Conduct. We will only release information about our work to others with your written permission. As you are no doubt aware, it is impossible to protect the confidentiality of information that is transmitted electronically. This is particularly true of e-mail and information stored on computers that are connected to the internet, which do not utilize encryption and other forms of security protection.

Certification   

As a certification and re-certification requirement for the ICF, we are required to submit our hours of active coaching along with our client names and email.  You agree to allow your name and email address to be submitted to ICF as part of Debbie Lehr-Lee (re)certification process.  If in question, ICF may contact to you verify our work together but I will never disclose the nature of any of the work we do.

Notice for Making Claims of Copyright Infringement

If you believe that you work has been copied in a way that constitutes copyright infringement, please contact debbie@your collegegameplan.com with information a description of the copyrighted work that has been infringed, where your work can be found, your address, telephone number and email address.

If you have any other questions in regards to our site’s policies, please don’t hesitate to contact us via the contact form below.